About Kyōdō Solutions
The Spirit of Collaboration
Our
Story
What is Kyōdō?
Kyōdō (共同) means collaboration—a concept deeply rooted in Japanese culture and central to our professional philosophy. Pronounced “Kyoh-doh”, it embodies the values of unity, mutual respect, and collective effort.
Our Inspiration
Our founder, Ted Lango, witnessed these principles firsthand while supporting contact centers and operational teams in Japan. Inspired by the power of shared commitment to collaboration, he established Kyōdō Solutions to bring this spirit to every client partnership.
True to the Spirit of Kyōdō
This philosophy continues to guide Ted’s Fractional Leadership approach and the work we do at Kyōdō Solutions. By working together—true to the spirit of Kyōdō—we help organizations unlock lasting performance improvements and achieve sustainable success.
Ted Lango
Founder & Fractional Leader
Ted Lango is a seasoned operations executive with over 20 years of success in leading contact center transformations, workforce management, and operational strategy. His expertise spans customer experience (CX), employee experience (EX), workforce optimization, and next-generation automation technologies, helping organizations achieve measurable results through operational excellence.
Ted has led major initiatives at Fortune 500 companies, including MetLife and Comcast, where he oversaw global contact center operations, developed risk-assessed capacity planning models, and implemented innovative strategies to balance cost control with service excellence. His approach combines strategic insight with tactical execution, delivering scalable results across diverse industries.
Let's Collaborate
Is your contact center operating at its full potential?
Whether you're managing a small team or overseeing a large, multi-site operation, we’re here to help you tackle challenges, optimize performance, and achieve measurable results.
Schedule a free consultation to explore how Kyōdō Solutions can transform your operations, no matter the size or scale.
Global Assignments with Offices:
Atlanta, GA
Fort Lauderdale, FL
Medellin, Colombia