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WFM Labs Maturity Model™

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At Kyōdō Solutions, we leverage the WFM Labs Maturity Model™ as both a benchmarking tool and a roadmap for advancement. Whether you're building foundational WFM capabilities or optimizing a sophisticated operation, we offer assessments, training, hands-on support, and mentorship programs to help your team advance through every stage of the model—driving lasting improvements in cost, service, and employee satisfaction.

Our Services

1

WFM Assessments

Evaluate your current WFM practices using the WFM Labs Maturity Model™ to identify strengths, gaps, and opportunities for improvement. Understand where you stand today, and the how you measure against your peers

2

Maturity Roadmap 

Build a custom roadmap to advance your WFM capabilities—whether you're at Level 1 or Level 4, we guide your journey up the curve.  We'll develop the roadmap and provide options for on-going support to execute against your journey.

3

Mentorship & Training

Equip your WFM team with the skills and confidence needed to thrive, through expert training and ongoing mentorship.  Whether you have a team of one or one hundred, we provide training and development to enable long-term success.

Let’s Advance Your WFM Together

Whether you’re benchmarking your current WFM performance or ready to take the next step up the WFM Labs Maturity Model™, we’re here to help.

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Schedule a free 15-minute consultation today to discuss your challenges and explore how Kyōdō Solutions can support your journey to modern, resilient workforce operations.

Schedule 15-Minute Consultation

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