​Forecast Accuracy Analyzer helps contact center leaders visualize and understand the statistical principles that govern call arrival patterns, revealing the natural variance that exists in even perfect forecasting.

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Statistical Reality Behind Call Forecasting

Call arrivals follow Poisson distribution principles - a fundamental mathematical property that creates unavoidable variance regardless of forecasting sophistication. With Forecast Accuracy Analyzer, you can:

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• See the mathematically expected variance bands for your specific call volumes

• Understand why smaller volumes naturally experience higher percentage fluctuations

• Identify which deviations deserve attention versus those within statistical norms

• Establish realistic accuracy targets based on mathematical principles, not wishful thinking

 

Simply upload a daily interval-level forecast and actual data to see how statistical principles apply to your specific operation, or explore our pre-loaded sample datasets to understand the concepts.

 

For optimal data visualization experience, we recommend using a desktop or laptop device.