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Forecast Accuracy Analyzer

Forecast Accuracy Analyzer

​Forecast Accuracy Analyzer helps contact center leaders visualize and understand the statistical principles that govern call arrival patterns, revealing the natural variance that exists in even perfect forecasting.

Statistical Reality Behind Call Forecasting

Call arrivals follow Poisson distribution principles - a fundamental mathematical property that creates unavoidable variance regardless of forecasting sophistication. With Forecast Accuracy Analyzer, you can:

  • See the mathematically expected variance bands for your specific call volumes

  • Understand why smaller volumes naturally experience higher percentage fluctuations

  • Identify which deviations deserve attention versus those within statistical norms

  • Establish realistic accuracy targets based on mathematical principles, not wishful thinking

 

Simply upload a daily interval-level forecast and actual data to see how statistical principles apply to your specific operation, or explore our pre-loaded sample datasets to understand the concepts.

 

For optimal data visualization experience, we recommend using a desktop or laptop device.

Forecast Accuracy Questions?

Need expert contact center WFM support? We're here to help you solve challenges and drive results!

Get in touch today— schedule a free consultation or reach out below:

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