This interactive tool demonstrates how contact centers can balance competing priorities when addressing staffing shortfalls using multi-objective optimization techniques.​

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Traditional workforce management forces false choices between cost control and employee satisfaction. This optimizer shows you:

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• How different priority weightings reveal entirely different optimal solutions

• The trade-offs between overtime costs and employee impact

• Why there's no single "best" answer—only optimal solutions given your priorities

• The efficient frontier of cost vs. satisfaction decisions

 

Adjust the priority slider to see how shifting from cost minimization to employee satisfaction changes the recommended staffing mix.

 

For optimal experience, view this tool on desktop/laptop (limited functionality on mobile devices)