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Applied WFM Mastery

Move Beyond Training—Develop WFM Teams with Hands-On Mentorship

Presented by Ted Lango,
Founder at Kyōdō Solutions & WFM Labs.

Over 90% of WFM teams are stuck in outdated processes, missing daily opportunities to optimize staffing, reduce costs, and improve both customer and employee experiences.

Applied WFM Mastery is NOT another canned training course. It’s an immersive, mentorship-driven program tailored to your team’s maturity level—designed to turn WFM practitioners into strategic leaders who thrive in real-world contact center operations.

Led by Ted Lango, Founder of Kyōdō Solutions & WFM Labs, with 25+ years guiding some of the industry’s top-performing WFM teams.

Schedule Consultation

Tailor Made For Your WFM Team

WFM Maturity Assessment

Pinpoint where your team stands today and build a custom roadmap using the WFM Labs Maturity Model™

Future-Ready WFM Teams

Empower your WFM team to think strategically, lead operational improvements, and become trusted advisors.

Critical Thinking & Real-World Mastery

Move beyond the basics—develop judgment, system thinking, and advanced WFM problem-solving through hands-on coaching.

Ready to Transform Your WFM Team?

When WFM team is treated as a strategic function, it becomes the backbone of operational success. Imagine your WFM team sitting at the table with senior leadership, driving decisions on cost control, customer experience, and employee well-being—shaping the future of your contact center, not just reacting to it.

Get in touch today— schedule a free consultation that fits your schedule: