WFM, Rebuilt for Today's Contact Centers
Kyōdō Solutions delivers modern WFM-as-a-Service, blending scientific forecasting, AI-powered tools, and expert human support to transform contact center performance.
TurnkeyWFM™ unites a powerful combination of platform, people, and partnership. We help operations replace manual effort and underused software with precision, flexibility, and measurable outcomes—at a fraction of the cost of legacy WFM.
WFM Operations Engine
Full-spectrum WFM execution from forecast to real-time, ensuring precision and agility every day.
Exceptional workforce management requires more than meeting service levels—it demands proactive, data-driven control. We deliver complete WFM execution, blending AI-powered forecasting, smart scheduling, and real-time agility to optimize every staffing decision.
Our operations model includes:
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Scientific Forecasting: Achieve unmatched precision with intelligent pattern recognition, event impact analysis, and repeat call prediction.
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Dynamic Scheduling: Create optimized schedules balancing demand, agent preferences, and business constraints to maximize efficiency.
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Real-Time ROC (Resource Optimization Center): Respond instantly to volume shifts, absenteeism, and queue imbalances with real-time analytics and staffing controls.
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Scenario Planning: Simulate “what-if” situations to anticipate demand spikes, campaign impacts, and staffing risks.
From weekly plans to minute-by-minute adjustments, we ensure the right people are in the right place at the right time—every time
Software-Enabled Precision
Smarter WFM outcomes powered by AI platforms, automation, and seamless system integration.
We eliminate guesswork by activating the full potential of your workforce tools—whether you bring your own or tap into our AI-enhanced platforms. Our configuration-first approach ensures precision, speed, and visibility.
Our software capabilities include:
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AI Forecast Engines: Generate accurate forecasts instantly with advanced models tuned to your demand signals.
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Integrated Scheduling & Rules Engines: Apply business logic and agent preferences automatically, avoiding overstaffing and gaps.
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Dashboards & Data Feeds: Deliver real-time KPIs, variance alerts, and performance trends to every stakeholder.
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Open API & Connector Library: Plug into CRMs, ACDs, ticketing tools, and HR platforms—no heavy lift required.
We turn your WFM system into a high-performance engine for better planning and execution.
Global Talent Grid
On-demand WFM expertise—offshore and onshore, fractional or fully managed.
Skip the hiring cycle. We bring a curated bench of seasoned WFM professionals who can fill gaps, scale support, or fully run your function. Our talent model flexes with your business—no long-term headcount required.
Our global delivery includes:
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Forecasting & Scheduling Analysts: Experienced professionals trained on multi-skill, multichannel environments
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Real-Time Analysts (RTA): Intraday monitoring and queue control from our Resource Optimization Center
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Planning & Reporting Specialists: Experts in shrinkage modeling, interval-level reporting, and long-term capacity views
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Onshore/Offshore Mix: Align talent to your cost and oversight preferences—without compromising performance
We scale your workforce planning function without increasing your overhead.
Performance & CX Optimization
Optimize every staffing dollar while elevating customer experience.
We don’t just deliver WFM—we fine-tune it. By analyzing service levels, shrinkage, and demand patterns, we identify where staffing plans leak value or miss customer expectations. Then, we help you close those gaps—strategically.
Our optimization approach includes:
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Service Level Engineering: Align SL goals with business outcomes, using real data to prevent over- or under-spending
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Shrinkage Management: Improve schedule efficiency by addressing controllable and hidden shrinkage
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Abandon Rate & Wait Time Analysis: Find the root cause of customer friction and operational risk
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Simulation & Design Projects: Model what-if scenarios to validate staffing strategies and campaign plans
Better coverage, smarter cost control, and a CX you can stand behind.
Modular & Risk-Free Engagements
Start smart, scale confidently—with service paths built for long-term value.
We begin every engagement with a free WFM maturity assessment to determine if TurnkeyWFM™ is the right fit. From there, we offer modular onboarding that scales with your needs—but always with a long-term vision. Our clients don’t just outsource a function—they invest in a sustained operational advantage.
What we offer:
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Free WFM Maturity Assessment: Quickly assess your fit for a full-service WFM model
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Modular Start Points: Begin with the component that delivers the greatest lift—forecasting, scheduling, or real-time
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Strategic Commitment: Focused on collaboration, partnerships drive transformation and measurable performance gains
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Future-Ready Design: We grow with your volume, tech stack, and planning sophistication over time
Our model is built to evolve—but it’s made for teams ready to level up for good.
Executive Oversight & Strategic Integration
Embedded leadership that connects WFM to business outcomes.
WFM isn’t just a back-office function—it’s a strategic lever. Our senior advisors don’t just monitor performance—they partner with your leaders, align workforce decisions with broader goals, and bring clarity to complexity.
Our strategic support includes:
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Governance & KPI Design: Establish the right metrics and rhythms to manage performance across teams
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Stakeholder Alignment: Translate WFM plans into clear narratives for CX, Ops, Finance, and HR leaders
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Forecast & Staffing Validation: Add credibility and challenge to internal plans before they reach the floor
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Transformation Guidance: Navigate org changes, vendor shifts, and capability building with experienced leadership
From the floor to the boardroom—we make WFM part of the business conversation.